GENIE HQHi Jeremy,
Customer questions and service is done by email, apologies your question was not responded to on the forum more quickly, we can miss things on here.
Just so you know, the Serum Closeups course is infact included in the monthly membership, if you go to the video stream tab and select the tag ‘serumcloseups’ they will all appear there in order.
Sign into your account below and get your hands on July's amazing content.
Find out more about our service:
Free Membership Full Membership Your Basket (0 items - $0.00)
What is Sample Genie?
We are a specialist platform designed to help people learn how to make underground D&B through sample packs and tutorials plus other useful information & opportunities.
What do I get as a member?
You can either join as a free member or a full member. Each month we give away a small folder of samples to free members, these are helpful little layers and sounds as well as the odd VSTi patch.
However full members get a new folder of around 80 cutting edge samples each month + a fresh tutorial from one of the team. Inside the site there is also a special forum that members use to exchange ideas, and a place where we post exclusive artist Q&A’s and other bonus material.
How do I sign up?
You just click the ‘Full membership’ tab at the top and follow the instructions, you’ll be prompted to create a new account and also a subscription via PayPal.
Do I need a PayPal account to set up a membership?
Although it’s helpful for you to be able to see your membership inside your paypal account, you can do it without one (CLICK HERE) provided you have a debit / credit card. When setting up the subscription, you can choose ‘Set up without paypal account’ which means you can do it with just a card. This can then only be managed from within your Sample Genie account.
How does Billing work?
When you first sign up, you pay the current months fee on the spot, this gives you access to the latest sample pack and tutorial library. After this you are rebilled on the last day of each month moving forward. This recurring rebilling is for the next months content. So essentially you pay for the forthcoming month a day in advance.
When I sign up do I have access to all of the previous tutorials?
over
When you sign up, you have instant access to stream every single Sample Genie monthly video form the last 11 years. That’s over 400 videos from 63 artists.
If I leave and then come back do I get to still see videos from previous months when I was a full member?
Yes, videos that were available then will become re-available again.
How do I cancel?
Really easy, you just go to account> subscription and cancel from there. You will still have access to the current month’s content, but no further re billing will occur after this.
Are older sample packs available to buy?
Not at the moment, we keep things fresh and changing each month and don’t redistribute past monthly sample packs. Once they are gone – they are gone.
